BOSS’ advanced scheduler increases field worker productivity by creating route plans that minimise travel distance whilst ensuring that only people with the right qualifications for the job are sent. Appointment scheduling and job scheduling are core strengths of BOSS. Taken as a whole, BOSS is a complete facilities management system combining mobile workforce management, service appointment scheduling, the BOSSmobile mobile workforce software with  automatic synchronisation to BOSS' back office.

Complex workflow arrangements are supported by BOSS to allow automatic job scheduling and appointment processing. BOSS' comprehensive audit trails enable evidence packages to be collated for legal proceedings.

BOSS FM supports contract and internal service level agreement (SLA) monitoring and reporting. These KPIs can be made available to clients via their own logins. In this way contractors and clients are constantly up to date and share reports showing the 'one truth'.

The BOSS service delivery software system originated in the Social Housing gas appliance servicing, installation and breakdown management industry.

BOSS holds checklists for several  statutory document types including the CP12 certificate, CD11 and warning notices. 

By entering test data directly into mobile devices like web books, pdas and ruggedised handhelds, background synchronisation to BOSS’ back office website allows jobs to be completed immediately.

Of course, mobile devices are not infallible so BOSS’ back office allows pdf, photos and other files to be manually attached to job histories.

BOSS provides the means to obtain customer feedback for business monitoring and client reporting.

For efficient complaint handling, BOSS’ workflow system manages complaint processes delivering fast resolution for customers whilst building complaint profiles to inform training and problem mitigation.