Here are some practical examples of how BOSS helps contractors and clients

Transferring data from legacy systems

BOSS has a number of data import wizards to swiftly move data from legacy systems in csv format. This approach allows users to review and clean the data before uploading to BOSS. For example, loading over 8000 properties only took a few minutes even with BOSS’ validation checks. Additionally, BOSS provides custom export interfaces to third party systems allowing clients to pull in data to other property management systems.

Scheduling appointments

BOSS allows service jobs to be scheduled automatically on a daily or periodic basis. Manual scheduler runs may be invoked at any time. BOSS only schedules jobs to available Engineers with the right qualifications for appliances at the property. Since BOSS minimises travel distance between properties saving time and fuel, optimum scheduling can take place across contracts and geographical areas. However, in BOSS, Engineers may be assigned to particular contracts and or post code areas. Contractors find this feature useful where clients have unusual extra testing and inspection requirements.

Completing jobs on BOSSmobile

BOSSmobile provides validation whilst data is being entered. For example, where the flue type ‘RS’ is selected, BOSSmobile blanks spillage and flue flow test fields. Similarly, if the Engineer inserts a value outside an expected range, he will be informed. In this way, fewer mistakes are made during the service process thus reducing re-work and poor audit performance.

Certificate production

Since data flows almost immediately to the back office from BOSSmobile, certificates may be viewed immediately by contractors and clients. Of course, not all data collected during services appear on ststutory certificated so BOSS provides a range of reports allowing users to delve into the data. For example, to list properties where flues run through ceiling voids and temporary heaters left with customers.

Performance monitoring

Since BOSS logs all activity on the system, times taken to respond to callouts, planned servicing, fitting parts and other SLAs, reporting is immediately available for interrogation by contractors and clients to understand and rectify service issues at an early stage.